Your best choice…
guaranteed!
Patient Experience Insights,
Strategies, and Training
Rewards
Reap the Rewards of Unmatched Patient Experience
When you partner with LeaderLogic, you’re not just investing in a service; you’re paving the way for a transformative journey that puts your patient at the heart of every decision. Here’s how your organization will soar:
Loyalty
Skyrocketing Employee Satisfaction & Loyalty
Dive into strategies tailored for your organization, ensuring every patient touchpoint resonates with satisfaction and cultivates loyalty that lasts. Quickly, and significantly improve patient satisfaction scores, patient promotion, and retention.
Happiness
Build Culture of Happiness
We know that it is impossible to significantly and permanently improve patient satisfaction without improving the quality of work life of your Stakeholders, Providers, and Staff. We have worked with great organizations like the Mayo Clinic to introduce transformative research on how to attract, and retain mission critical talent through HXI Strategies.
Guidance
Guidance from the Best
Benefit from the seasoned expertise of our CEO, Nicholas Webb (Nick), acclaimed as a Global Guru Top 30 Expert for nine consecutive years, and his team of mission-centered associates. Let insights drawn from Nick’s best-sellers like “What Customers Hate” and “What Customers Crave”, shape your success narrative. Nick is also one of the Top Healthcare Strategists and Keynote Speakers in the world, his clients are comprised of many of the top brands in healthcare.
Learning
Actionable Learning
Immerse your team in training modules that don’t just theorize but operationalize stellar patient experiences. Each session is a step towards excellence, designed to fit your unique challenges and aspirations. Our certificate and certification programs include: Certified Patient Champion , Certified Patient Relationship Advocate , and Certified Master of Patient Relationship all programs are completely customized for each client.
Guaranteed
Guaranteed Outcomes
Our confidence stems from a legacy of delivering results. When you collaborate with LeaderLogic, expect tangible, measurable growth in employee delight, every single time.
Get a free book.
Book a complimentary discovery call with us, and we’ll ship you a copy of our CEO’s Bestselling book “What Customers Hate”
Serving the best organizations
for over 30 years
Our three pillars
Insights
We leverage our proprietary systems to deliver accurate and actionable insights that go far beyond promoter scores and outdated surveys.
Strategy
We develop best-in-class strategies that quickly deliver scalable and meaningful improvements in customer experience.
Training
Our certificate and certification training provide the latest research and instructional design methods to rapidly improve customer experience.
Insights
We leverage our proprietary systems to deliver accurate and actionable insights that go far beyond promoter scores and outdated surveys.
Strategy
We develop best-in-class strategies that quickly deliver scalable and meaningful improvements in customer experience.
Training
Our certificate and certification training provide the latest research and instructional design methods to rapidly improve customer experience.
Insights.
Delivering accurate and actionable insights far beyond promoter scores and outdated surveys
Ever wondered what your patients truly feel? We’re here to uncover those golden nuggets of feedback, helping you navigate areas of growth. With tools like Net Customer Experience , Soul of the Customer , and RealRatings , we don’t just gather data; we gain actionable insights, that are quickly transmuted into Patients Centric Innovations, that rapidly move the satisfaction needle.
Strategy.
Developing best-in-class strategies that quickly deliver scalable and meaningful improvements in customer experience.
Let’s design tomorrow, today! Our blueprint isn’t just about addressing the now; it’s about envisioning the next. With our TrendGPS system, we’re constantly in sync with the pulse of emerging trends, ensuring your strategies aren’t just relevant, but revolutionary, and future ready.
Training.
Providing the latest research and instructional design methods to rapidly improve customer experience
Imagine your team, brimming with confidence, crafting memorable patient moments every single day. Our top-tier training sessions, be it in-person or virtual, are designed to infuse your squad with the essence of extraordinary customer experiences. Dive into our programs like Certified Patient Champion , Certified Patient Relationship Advocate , and Certified Master of Patient Relationship to witness a transformation.
About us
We help organizations thrive.
For over three decades, LeaderLogic has been at the forefront of consulting, and training, empowering global brands, small, and medium size companies with result-driven strategies. Our vast range of services include customer experience, employee well-being, innovation strategies and training. Our passion lies in the tangible success and growth we bring to our clients. At LeaderLogic , we value personalization. As a boutique firm, every solution we craft is tailored to our clients, ensuring unparalleled outcomes.
Our CEO
Nick Webb
Proven results from an industry leader.
Our CEO, Nick Webb, isn’t just a leader; he’s an industry authority. Acclaimed for his expertise in customer and patient experience, employee satisfaction, and innovative approaches, Nick’s insights have paved the way for many. Nick’s books echo his vision, while accolades rank him amongst the “Top 30 Global Leaders Worldwide” for eight years in a row.